Creating delightful user experiences through research + strategy.

Experience

Product Designer | Eventbrite

San Francisco, CA | January 2023 - ✨

UX Designer | Salesforce

San Francisco, CA | June 2019 - January 2023

• Designed tools in Talent, Compliance, and Customer Support areas focused on improving the Salesforce employee experience.

• Worked cross-functionally with PMs, Engineers, and Researchers to bring an array of products to life.

• Led the design to development process for content browsing in the newly released Salesforce Help Site.

• Owned all design initiatives for internal productivity and communication Slack applications.

• Conducted research and usability testing to bring in the end-user perspective and iterated on prototypes based on feedback.

UX Research Intern | SAP

Palo Alto, CA | June 2018 - Aug 2018

• Worked alongside researchers, designers, and developers to bring to life the first enterprise digital assistant, CoPilot.

• Conducted research across 4 of SAP’s lines of business to identify conversational UX use cases.

• Developed dialog models, design principles, and voice and tone guides.

Bay Area Immersion Program Participant | Intuit x Northwestern

San Francisco, CA | Jan 2018 - Apr 2018

• Designed a high-fidelity prototype for Mint, Intuit’s budget planner, focused on making healthcare finances more manageable for young professionals.

• Conducted primary research to develop personas, journey maps, and a service blueprint.

Design Intern | Designit

Madrid, Spain | July 2017 - Sep 2017

• Conducted benchmarking analysis and designed assets for co-creation sessions with clients across the healthcare and real estate industries.

UX Design Intern | Banco de Crédito BCP

Lima, Perú | Aug 2016 - Sep 2016

• Planned and executed the Visioning and MVP workshops for a reimagined wholesale banking: issuing Letters of Guarantee.

• Created personas, journey maps, and wireframes from field research.